Refund Policy

RETURNS:

If for any reason you’re not happy with your purchase simply return your item within 30 days from your delivery date and we will issue a refund.

Items sold and shipped by Bag Haven can be returned or replaced by mail within 30 days of when you receive them.

Please contact [email protected] no later than 30 Days after you received your item to request a return.

All items must be in new & unused condition, in their original packaging, and with every original tag still hanging in the correct location. Please note that each return is opened and thoroughly checked by our inbound team and any item deemed unfit to be restocked will be quarantined. Bag Haven reserves the right to issue partial refunds in such cases. Absolutely no used or damaged goods will be accepted.

We do not accept returns on items without their tags still attached in the correct locations.

Please note we are not able to accept any returns of personalized products unless the product is faulty.

All returns must be accompanied by proof of purchase and shipped
back to Bag Haven at the customer’s expense. Original shipping fees are non-refundable (Even though we offer free shipping, there will still be shipping expenses for delivering your order to your address. We will subtract the actual shipping fees from your order total), which means if you receive a refund, the original shipping fees will be deducted from your refund payment.

If you would like to know the cost of the original shipping fees, please
contact us at [email protected] with your name and order
number.

EXCHANGES:

If your product arrives with a defect, please take photos or videos and email us at [email protected] – we will replace or refund your purchase after confirmation.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payments.

REFUNDS:

We cannot replace or refund “MISSING OR STOLEN” items that have been marked as “DELIVERED”

If you entered an incorrect shipping address on the order form and the
the package gets returned, the original shipping costs and returning shipping costs will be deducted from your return payment.

If a delivery notice is left and you do not pick up your package at your
local post office and the item gets returned to Bag Haven the shipping costs associated with the returned package and original shipping fees will be deducted from the refund.

Once the item is received it will be thoroughly inspected and if it is deemed to be in new condition a refund will be authorized.

Please allow 7 days after the returned package arrives for the refund to be issued to the same payment method used to buy the product. It can take up to 3-10 business days to see the refund posted back to your account as banking operations are not instantaneous in most cases.

INCORRECT ADDRESS:

Please note we are not liable for mistakes made when customers input shipping information at checkout. Please double-check your shipping information as well as contact email at checkout before submitting

In the event, the order is returned to the sender due to incorrect shipping information, we will reship the package at the customer’s expense.

In the event, your order is shipped and marked as “delivered” to an incorrect address due to mistakes made at checkout, we cannot send a replacement order.

CANCELLATIONS:

Address Changes and Cancellations can be done Monday – Friday within 12 hours from the purchase time. Note that we are unable to redirect packages once they have been dispatched.

SHIPPING DAMAGE:

All products are carefully packaged for shipment. If you receive a damaged product, please take photos and contact us within 24 hours of receiving your package. 2 – 3 Digital photos of the damaged product are necessary for damage claims. Proofs must be sent to us within 24 hours of receiving.

RETURN SHIPPING ADDRESS:

Bag Haven
Room 501, 11 G/F, Sunrise House21-31 Old Bailey St, Central,Hong Kong Island, Hong Kong
Zip code: 999077
TEL: +852 25233888